Black Screen & Cursor + ‘The instruction at 0x73add9a5 referenced memory’

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Hello experts

Please read each and every line of this before you reply. I have been searching on Google for 5 hours looking for an answer but I cannot find anything.

I use a Compaq Presario CQ61 Running Vista Home Premium. I have downloaded TV series/movies & songs. When I left the home this dawn, I was trying to download a season of Lie To Me. I came back & the laptop was turned off because it ran out of battery. Then I plugged and turned it on. It was not doing anything. Just I saw a black screen when I logged in, with a cursor. Also I have tried to start the Task Manager process lot of times but it will show me an egg timer cursor & act nothing.
I’ve also tried command prompt within safe mode but didn’t work. Nothing is running AT ALL.

Just I restarted diagnostic; when it restarted I found an error message:
'explorer.exe – application error

the instruction at 0x73add9a5 referenced memory at 0x73add9a5. The required data was not placed into memory because of an I/O error status of 0x0000185. Click OK to terminate the program'

I have searched in Google for this error message but could not find anything.
Please help me to solve this.

I can wipe the whole computer but I don’t want to lose all my music & pictures.

Thanks a lot.

Answered By 0 points N/A #97653

Black Screen & Cursor + ‘The instruction at 0x73add9a5 referenced memory’


To resolve this issue, you must first reboot your system and then press F8 non-stop. This will bring you to the safe mode menu. You will have to choose safe mode and then windows can be restored from there.

If this will not solve the issue then I recommend that you get a Linux CD in order for you to boot your system and then proceed for the backup of your data.


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