Avast unable to delete some viruses

Asked By Robert Rey 20 points N/A Posted on - 08/08/2011

I am using Avast, a free Antivirus. I don’t use the internet regularly. Yesterday when I was scanning my PC I got some viruses but Avast was unable to delete those files. The viruses are: TROZ_FAKEAV. HKZ, TROZ_DROPPR. FB, JS_FBJACK. B etc.

What is the severity of those viruses? How can I delete those viruses?

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Answered By Lisa.py 0 points N/A #127704

Avast unable to delete some viruses

Hi!

 

The problem is not with Avast but the version of Avast you use. So you have to verify it. After verification you have to connect to the internet to update your Antivirus database. This means you have to download the latest virus names and description from the Avast server. If viruses are using new techniques update may resolve the problem. That was the first solution. The second solution is to.

1. Uninstall your Antivirus.
2. Install Avira or Kasperskey (powerful Antivirus those are better than Avast).
3. Scan your PC and delete files.

You have to move viruses to a quarantine folder before any action to isolate them. You find in attached files, all information about your viruses types.

 

 

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Answered By Sharath Reddy 590495 points N/A #127705

Avast unable to delete some viruses

Since your system is already infected, I’m not sure if a good full system scan can still remedy this problem. Usually, the best solution for an infected system is a total format of the hard drive and reinstalling Windows again. If your hard drive is partitioned in several logical drives, you don’t have to format all logical drives.

You only need to format the system drive, drive C. Then after formatting drive C and installing Windows again on it, install a much effective antivirus on your computer like Norton Internet Security 2012 which has a 30-day free trial period. You can download it at https://us.norton.com/downloads-trial-norton-internet-security. Download and install it on your machine. After installing it, update it then run a full system scan on your computer. This will check your hard drive including all your logical drives for viruses.

If you don’t want to format your hard drive and reinstall Windows, you can try uninstalling your current antivirus then download and install Norton Internet Security 2012 from the above link. Then run a full system scan on your system afterwards.

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• Posted on - 05/12/2012
• Question Category: Anti-Virus