Am having problems when trying to install hotfix 4 on windows 7.

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I have a problem with using the hotfix 4. When I try to install it, I get the attached error image.Error:

The upgrade patch cannot be installed by the Windows installer service because the program to be upgraded may be missing,or the upgrade patch may update a different version of the program.Verify that the program to be upgrade exists on your computer and that you have the correct upgrade patch.
 
I have been using the 2011 max on my computer without any hitch. However, with the hotfix 4, all the view ports have become black. While I can still load with the user interface, it has also turned Grey, thereby creating confusion. I can still view ports because when I click on it, the mesh shows activate in an instant.
 
I do not think that my hardware is the problem here, the Windows 7 I use is the most recent version. I speculate that the di-o-matic I use brings all these issues. Am I right? On starting it up, the option I get is “reset to default”, but nothing happens thereafter. I have exhausted all the options I know and it remains dark.
I would really appreciate your help. I have decided to use the original software because I cannot upgrade until I find the solution to the existing problem. Thank you in advance.
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Answered By 590495 points N/A #119374

Am having problems when trying to install hotfix 4 on windows 7.

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Maybe this version of the patch utility tool does not support or did not find the appropriate files in your system that it will upgrade. If your Windows 7 is the newest version and you always update it using the Windows Automatic Update wizard then it is possible that this patch you are using may already not support your current Windows settings. If the patch’s reset to default option does not work, try restoring your computer to its previous state using Windows System Restore. I’m sure the patch utility tool automatically created a system restore point before patching the system. Use that restore point to restore your computer’s system.

After restoring your computer to its previous state, check your computer for any possible errors. Use a disk utility application to check the system. For a much thorough diagnostics on the system, use a disk utility application like Norton Utilities, Norton SystemWorks, or PC Tools Performance Toolkit.

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