AVG Resident Shied problem in opening an application

Asked By carla santos 20 points N/A Posted on - 01/22/2012

 

I have purchased an AVG four months ago. It was working properly without any problem. But recently when I opened an application, the AVG Resident Shield gives me a message in a popup window ‘because of the invalid file structure, it is not able to scan’. But, applications that I have opened are not newly installed. I have no idea what is going on. I have doubt that AVG is having some problem.  Otherwise there may be another problem. Please guide me to fix this problem. Thanks in advance.

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Answered By Michelle Bang 55 points N/A #89529

AVG Resident Shied problem in opening an application

This problem is also addressed by AVG itself because most of the users are facing this problem that have purchased their product after August 2011. They have released few updates for it in order to solve this issue and to get more information about it. Because all files that cause error are somehow related to .DLL files of that specific application. Following are the possible solutions.

• Before doing anything else to your PC, restart the computer. Something might be causing the problem which might need a restart.

• If rebooting doesn't work, run few online virus scanners.

• Check all your drives for any possible file system errors. For doing this, right click on the specific drive and select properties. Go to tools tab and click for file system errors. Check on all the check boxes. After it is done, you have to reboot your system.

• If you are still facing the problem, then you have to contact AVG support.

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• Posted on - 01/23/2012
• Question Category: Anti-Virus