Issues on running AOL 9.6 with Windows Vista

Asked By 20 points N/A Posted on -
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I am using an HP desktop with Windows Vista 32-Bit running on it. I also have AOL 9.6 on it.

Everything is running well. However, I’m starting to have issues after installing McAfee Total Protection Suite. It started to freeze and hang with a blank white box and a red X mark on the upper portion and an OK button. I searched for online help and resolution and found out that the only way to resolve this is to re-install AOL 9.6.

But after uninstalling and reinstalling the software, the issue is still present. I called AOL and they just said it is a common issue and advised me to delete every file that is connected with McAfee to no luck.

I made more research and made thinking that my AOL is corrupted. I ended up uninstalling my AOL and downloaded AOL 10.1 and the issue was finally resolved. But after few days of using it, I got an error message stating: “snmaster.idx database file is missing.

Please restore the file.” I don’t know what else to do now. I am thinking of going back to my old AOL 9.1 before I upgraded to 9.6 but I could not find any link for this. And also, I want to downgrade from Windows Vista to Windows XP due to many issues that I encountered over the past few months.

What are the conflicts that I can possibly get if I go back to XP? And lastly, how can I fix this snmaster error?

Please help me. I need advices.

Thank you.

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Answered By 5 points N/A #122880

Issues on running AOL 9.6 with Windows Vista

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The minimum configuration for running AOL 10.1 is –

XP:

A. Internet Explorer 6.0 or higher

B. 166 MHz processor based Computer (Pentium or higher)

C. 128 MB RAM

D. 460 MB HDD free space.

E. Internet Connection with min 28.8 Kbps speed.

Windows 7 or Vista:

A. Internet Explorer 7/8 or higher

B. 166 MHz processor based Computer (Pentium or higher)

C. 128 MB RAM

D. 460 MB HDD free space.

E. Internet Connection with min 28.8 Kbps speed.

Based on this requirement, the AOL should be running smoothly on XP, Windows Vista and 7.

My suggestions are:

a) Use Other Antivirus like Avast (Free and Full edition), Norton or Kaspersky.

b) Sometimes the AOL has compatibility issue with Vista or Windows 7. You can set the compatibility to the previous version of windows. To do this, Right click the EXE file of AOL, click the capability Tab. Now, change first option / compatibility to windows XP service pack 2. You should also check/Tick the Run as Administrator option. Now Click Apply and Click ok. Now run the AOL.

c) When you install AOL, backup the SNMaster.idx file (Located in idb folder of AOL). When the error is generated, paste the SNMaster.idx file in the idb folder.

d) Uninstall AOL and then go to C: then programs files. Delete all the Folder regarding to AOL. Restart the Computer in Safe mode. Connect to Internet and Download the fresh version of AOL. Now Install it.

Regards   

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