When I set the activation key I find “Subscription has expired”

Asked By Brian Timothyy 0 points N/A Posted on - 09/01/2012

Hi experts,

My uncle bought Kaspersky Pure 2 renewal on May 28, 2012 and its order Number: 18277842424.

When I set the activation key I find "Subscription has expired" however it runs out on May 28, 2013 at 11:59pm.

Here is the screenshot.

Manage Subscription

Key:

Status: expired

License type: commercial with subscription for 3 computers

Expiration date: 05/28/2012 11:59 PM

 

Subscription has expired

14days remaining until update is disabled. To resume the subscription, contact your

service provider

 

Update subscription status    Visit subscription provider website

 

 

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Need your help to solve this. Please help.

Thanks.

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• Question Views: 885
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• Question Category: Anti-Virus

Answered By Carl Jack 10 points N/A #149149

When I set the activation key I find “Subscription has expired”

Hello Brian,

Considering the fact that we are way past May 28, 2012, I think you might have bought an antivirus application that is way past it time of subscription. You should have been notified this by the people you bought from, but if you still have the warranty for it you can still demand a replacement.

Or you happened to buy the antivirus software before May 28, 2012, then you might have not installed it in the period that was needed and in that case it will be a bit hard to get a replacement even if you have a warranty. But I will just suggest that you go back to the store where you bought it and tell them your situation.

Regards,

Carl

 

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• Posted on - 09/01/2012
• Question Category: Anti-Virus