My Mouse & Keyboard Won’t Work

My Mouse & Keyboard Won’t Work

Hi Christian Turner,

This may help to your problem.

Troubleshooting Mouse Problems:

1. Check your computer to verify whether the mouse is securely connected to the USB port or the PS/2 connector. Unplug the mouse from your computer, and plug it back in again. A loose connection may cause the mouse to appear as if it isn't working.

2. Clean the bottom of the mouse if it doesn't move smoothly. Dampen a soft cotton cloth with isopropyl alcohol or use mild soap to clean the bottom of the mouse surface. Also, make certain that you clean the mouse pad. Remove any dirt and oil that may have transferred from your fingers.

3. Adjust the settings for the mouse pointer. If the mouse moves too fast or very slowly, navigate to the "Start" button on your desktop and select the "Control Panel." From the Control Panel, select "Printers and Other Devices" and click on "Mouse" and then select the "Buttons" tab to adjust the settings.

4. Update the OEM drivers if the mouse doesn't appear to be working with Windows. Navigate to the manufacturer's website and download the latest drivers. Refer to the information provided by the manufacturer about troubleshooting mouse problems.

5. Close open applications on your desktop if the mouse stops responding. If you're using too many applications at the same time, the mouse may freeze because of high CPU usage.

Troubleshooting Keyboard Problems:

1. Clean and loosen debris from stuck keys by using moistened cotton swabs or a can of compressed air. Turn the keyboard over and gently tap on its back to remove dirt or dust that may have accumulated between the keys.

2. Shut down your computer and disconnect the keyboard. Check the keyboard cord for loose or frayed wires. Reconnect the keyboard to your computer and make certain that you push the cord securely into the connector. Restart your computer and continue troubleshooting keyboard problems.

3. Navigate to the "Start" button and select "Control Panel." Select "Printers and Other Hardware" and click on the "Keyboard" option. Select the "Hardware" tab and click the "Properties" button. Select the "Driver" tab and click the "Uninstall" button.

4. Restart your computer. Windows will automatically reinstall the drivers. However, if the keyboard drivers are corrupt, you'll need to manually install new drivers.

5. Download "Mouse and Keyboard Software" from the Microsoft website (see Resources) and install the latest drivers. Select the keyboard and the version of Windows your computer is running from the menu list. After downloading has completed, follow the installation instructions that are displayed.