Windows shut down to prevent damage

Asked By 60 points N/A Posted on -

Hi there,

I have updated my nVidia driver to the latest version and after rebooting this error appeared after 2minutes. I followed the steps from the error and I didn’t solve anything. Can anyone help me please to fix this error ? Is the update causing this error ?

Thank you !

A problem has been detected and Windows has been shut down to prevent damage to your computer.


If this is the first time you’ve seen this stop error screen, restart your computer. If this screen appears again follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

Technical Inforamation:

***STOP:0x000000001 (0x0000000000000000000040, 0x00000000000000002, 0x0000000000000000000001, 0xFFFFFF88002F50AE0)

*** xendbd.sys – Address FFFFF88002F50AE0 base at FFFFFF88002F4D0000, Datestamp 4e68627b

Collection data for crash dump…

Initializing disk for crash dump…

Beginning dump of physical memory.

Dumping physical memory to disk: 100

Answered By 573020 points N/A #188341

Windows shut down to prevent damage


They normally call this error as BSOD or the Blue Screen of Death. It typically appears if you install something on your computer like a program or a driver. Installing just the hardware, like for example a soundcard on the CPU without installing its driver on your system, will not cause BSOD.

This is because even if the device is already attached and connected to the board, the operating system or the system itself has no access to it because there is no driver installed for it. The most common reason why a BSOD appears is when installing a driver. This error happens because the driver is not compatible with the system or it just conflicts with the system.

In your case, since the issue appeared after the video card update, uninstall your video card driver using the Device Manager. Right-click My Computer and select Properties. Select Hardware tab and click Device Manager. Expand “Display adapters”, right-click your video card and select Uninstall. See image.

Once removed, restart your computer. If your screen is stuck on the blue screen and you cannot login every time you boot, start your computer in Safe Mode. Restart your computer then keep on pressing F8 before the Windows logo appears. Select Safe Mode and then hit Enter twice. Next, repeat the steps above to uninstall your video card’s driver.

Install the original driver for your video card after booting and it should fix the problem. If you still want to update the driver, visit the official website of your device and then download the latest driver manually. Before installing, make sure to check the new driver’s system requirements to make sure it is compatible with your operating system.

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