Windows explorer keeps crashing randomly

Asked By 10 points N/A Posted on -


I have a windows XP service pack 3 and explore keeps crashing with the "Windows has encountered a problem and needs to close. We are sorry for any inconvenience".

I have an Antivirus and the operating system is installed almost 4 months ago.

What can I do?

Best Answer by nityam
Best Answer
Best Answer
Answered By 380 points N/A #103061

Windows explorer keeps crashing randomly


Hi James,

The following solutions answer your problem : You can try both the solutions one after another if one doesn't work.

Solution 1: If its your not ORIGINAL Microsoft Windows SP 3 Try to Disable Firewall Settings carrying out the following steps:

  1. Open Windows Firewall by clicking the Start button , and then clicking Control Panel. In the search box, type firewall, and then click Windows Firewall.

  2. Click Turn Windows Firewall on or off.  If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

  3. Click Turn off Windows Firewall (not recommended) under each network location that you want to stop trying to protect, and then click OK. By doing this You try not to install updates & seems to be not active for Microsoft Corporation.

OR try out this :

Solution 2 :

Step 1: SYMPTOMS: Make sure when On a Microsoft Windows XP SP3 , the Explorer.exe process crashes. Additionally, you receive an error message that resembles the following:0xc0000005 .

Step 2: CAUSE: Why does this problem occur ? This problem occurs because of a race condition in the Explorer.exe process.
Some Antivirus applications and some print applications use notification balloons to display messages. These applications may cause a race condition. Therefore, the Explorer.exe process crashes.


Update information

The following file is available for download from the Microsoft Download Center:
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:119591 ( How to obtain Microsoft support files from online services.Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Restart requirement

You have to restart your computer after you apply this update.

Update replacement information

This update does not replace any other previously released updates.

Registry information

To use one of the updates in this package, you do not have to make any changes to the registry.

If you still face any problems do reply me with your problems and I will revert back to you.



Answered By 0 points N/A #103062

Windows explorer keeps crashing randomly


You might have installed a modified Windows XP SP 3 operating system. It has a lot of issues regarding usage and I myself personally experienced the horror of using it. Yes it has many themes and you won't need to install other softwares like Microsoft Office 2003 but still it is not stable enough.

I suggest that you reformat it using Windows XP SP 2 which is a more stable one and then update it to SP 3. If you want some decoration features, simply look for themes in the internet. But by doing the upgrade from SP 2 to SP 3, it will make your operating system stable.

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