Unable to play .mov file in QuickTime and other players

Asked By 10 points N/A Posted on -

I cannot play a .mov file using QuickTime player as it shows the error message “QuickTime player has encountered a problem and needs to close” or restart the computer after pausing at the below provided screen. I have tried installing the latest version of QT player after uninstalling it completely from the computer.

I have scanned the computer for any virus or malware and even formatted and reinstall my Windows Vista OS. But nothing worked. I am also unable to play the file in other players like K-Lite, VLC and GOM. They are also not working.

Any suggestion on how I can get this resolved?

Quicktime player


Answered By 0 points N/A #116067

Unable to play .mov file in QuickTime and other players


Hello Amira Dalen,

It seems like the file you are trying to play might be corrupted.

First try to convert that .mov file into .avi or a common format. Use a video converter like Xilisoft video converter, Total video converter, Imtoo video converter or Any Video Converter.

If you are unable to convert using different video converter then you have to repair the corrupted .mov file. FileJucier may be able to extract the .mov file.

Or try to repair this way:

1. Download repair_cycorder_mov.zip

2. To open the Terminal application go to:

 /Applications/Utilities/Terminal. And open it.

3. Unzip the script. Code:

cd Desktop

unzip repair_cycorder_mov.zip

cd repair_cycorder_mov

4. Move your corrupted .mov file to the “repair_cycorder_mov” folder

5. If the file’s name is "corrupted.mov" and you want to create a working video named “working.mov”, type this in your terminal window:

./repair_cycorder_mov.py corrupted.mov working.mov

Then a working version of your video should now be located in “repair_cycorder_mov” folder.

If you are a windows user first you have to install the python application ( Download Python ). Then use the DOS command line to run the script (hit carriage return after the -v:)

> C : > repair_cycorder_mov.py input.mov output.mov –v


Crawly Math.

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