Unable to play game due to Graphic Card

Asked By 0 points N/A Posted on -

Whenever I am playing my computer game, especially Team Fortress 2 and Portal 2, I am having a problem with my graphics card/display. I am not sure what is causing this issue. Here are the specifications of my computer:

This is the error that I received:

Team Fortress 2 and Portal 2,

Radeon HD 6970.

Windows 7 Pro 64-bit.

Intel core i7 CPU 960 @ 3.2 GHz.

Best Answer by Bettythatcher
Best Answer
Best Answer
Answered By 0 points N/A #120169

Unable to play game due to Graphic Card


Hi there!

I couldn't perfectly get your question but maybe you need to make some adjustments on the drivers front. Maybe try updating the drivers of the graphics card. Most graphics cards have problems these days mostly due to the drivers. You should check the website of your computer manufacturer for some updating of the drivers.


Answered By 0 points N/A #120170

Unable to play game due to Graphic Card


Your computer certainly meets the qualification for the games.

What you need to do is update DirectX® 9 level Graphics Card which is the one recommended for windows.

If you have been experiencing the drop in FPS in Team Fortress 2 lately, this fix may help you resolve the issue.

Go to this location:

C:Program FilesSteamappcachestats

You will find a file name called:

UserGameStats_####_#### (# = some numbers).

This file basically records different stats in Team Fortress 2 and is updated frequently while playing the game.

So, if you have any antivirus program running in the background, this file will be scanned all the time whenever it updates, which is too frequent. Resulting in low performance of Team Fortress 2 or say Drop in FPS.

In order to resolve the issue, you need to add this file/folder in the exceptions list of your antivirus/internet security program so it doesn’t scan it all the time.


Open up your antivirus program.

Go to the settings menu.

Select Exceptions/Exclusions.

Add the following folder to the scan exceptions.

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