N/APosted on - 04/22/2014
During the install of Trend Micro I have this error with this message. I don’t know what this error code means and how can this be solved. I use to install the official installer downloaded from the official website. Does anyone have any idea why my installation was unsuccessful ? I can I install this properly ?
Thank you !
Trend Micro Worry-Free Business Security Agent Setup
Installation unsuccessful. The installer could not copy the required files.
Search the Trend Micro Support site for Error code 331.
Trend Micro installation was unsuccessful
This problem is occurring because of a corrupted system file inside “%systemroot%system32” folder. The file is called “dbghelp.dll”.
Obtain a copy of “dbghelp.dll” from another PC with same OS and paste it inside %systemroot%system32” and remove the older one.
Another way to solve this issue is to run the program with administration privilege. Right-click on the setup file, select “Run as administrator”.
If this still doesn’t solve this issue, you have to get a fresh system by giving a clean Windows setup. Backup all your files from C drive, follow the instructions to install Windows. Then, run the software setup.