N/APosted on - 07/08/2014
I have bought a SONY XPeria Z2 tablet. It is all working fine, but the screen touch seems to have some issue.
It is not recognizing the touch. Sometimes when I open all applications everything except the bottom android buttons become non-responsive. Sometimes the lock screen not recognizing the touch.
Is this a problem with the settings or hardware issue itself? How can I troubleshoot this issue? Any kind of help will be very much appreciated. Thanks a lot in advance, guys!
Touch screen issue with SONY XPeria Z2 tablet
Hi Agustus S Lees,
I'm sorry to hear that you are experiencing these problems. I would be more than happy to assist you. I have listed some solutions below that you could try.
Test Your Touch screen
1. Go to Settings.
2. Then go to About Device.
3. Then go to Diagnostics.
4. Now go to Test Device, run touch screen test.
If certain parts of the screen are not responding then it needs to be replaced. This can be done by a certified technician.
1. Back up your device.
2. Go to Settings.
3. Then go to Back up and Reset.
4. Select Factory data reset.
1. Hold down the power button and the volume up key, the tablet should vibrate three times, turn it on again.
Using PC Companion Software
Plug the tablet in your computer and use this software to repair it.
I hope these solutions helped.