OE version 6 often crashes

Asked By 10 points N/A Posted on -
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Hi experts,

I got the last time OE crashed. This happens about every couple of days. OE version is version 6. Should I somehow uninstall it and then download it from microsoft.com and re-install it? I am waiting for your suggestion. Thanks.

Error Message: The exception unknown software exception (0xc0000008) occurred in the application at location 0x7c964ed1.

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Answered By 0 points N/A #185508

OE version 6 often crashes

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Hi Jose,

                You get this error when you have more than one software application attempts that tries to open the same file at the same time. There is a big possibility that your Outlook is conflicting with another application which I may assume to be an anti-virus software. Often this error comes up when computer with Outlook Express also has Zone Alarm installed. There is a possibility that Zone alarm was upgraded however the upgrade did not complete and it is trying to access a DLL file that has a newer date. The specific file that is causing a conflict is msimn.exe, what you can try to do to remove the conflict is try to run the update for your Anti-virus software manually and if all else fails then do clean install for your anti-virus this eliminates the previous version of dll and will let you download the updated version.

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