My Computer Shuts Down Automatically

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I want to know the possible causes why my computer shuts down automatically after opening it. It will work for about a minute then turn itself off. Does it has something to do with the ISA Shell Export Version I am using? I need help. Thank you.

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Answered By 0 points N/A #105508

My Computer Shuts Down Automatically

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Hi Louise

I think you made a mistake in spelling, it is LSA Shell Export Version, a component of Windows XP. Looks like you are infected with the SASSER worm. To confirm your worst fear go to C: root, do you see a file with the name win2.log. This will contain an IP address.

This is a worm that manages to run at start up and opens a port up and searches for any vulnerable system. The purpose of this is to spread itself to many systems as possible. This is what caused the LSA Shell Export Version to crash and eventually shuts the computer.

The SASSER is around for some time so your anti-virus should be able to detect it. Do a full scan on all the hard disk. Get more details about this worm

Answered By 0 points N/A #105509

My Computer Shuts Down Automatically

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Hello Louise,

Have you been using the computer for long? Because its battery life might have be running out and therefore you will need to get a new one. Or if there some programs that you installed, or updates that are taking up a lot of power then they might the possible cause of the problem. In that case you will need to remove them either from the control panel or by restoring the system to a previous point before you installed those programs.

Otherwise it could be the ISA Shell Export that you are using. If it has a high a consumption rate or any other issue that is making not to work well on the computer then I suspect it is the one. Just remove it and see if the system works fine without it.

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Regards
Mahesh Babu

 

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