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Question
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Type: Question
Author: Eckel andrea
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This error message transpired while I am trying to install MS Office Enterprise 2007 package. It says that the installation is suspended and that I need to undo some changes made. What would happen if I decide to click on the yes button which is allowing the installation do undo some changes? I don’t have any clue on what is the message “undo” is referring to. What are the pros and cons for this action? Please enlighten me on this matter. Thank you!

Here is the screenshot of the error:

Error:

Setup
Error 1704. An installation for Microsoft Office Enterprise 2007 is currently suspended. You must undo the changes made by that installation to continue.
Do you want to undo those changes?

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#

Submitted by Edwon Redrikk on Wed, 2012-05-16 21:24. Comment Id: 58535

Hi Ecke, the problem here is with the installation, you most probably didn't restart your computer when the setup prompted you to do so.

This is what you need to do to solve the problem;

Allow the office setup to continue

When prompted to restart your computer, click Yes

Allow the setup in to finish

When setup is finished, repair the  former installation.

Go to Start->Settings->Control panel

Double click Add/Remove programs

Click on the Program name from the list and click Add/Remove

Click Repair office

Click Repair Errors in my office installation and click Finish

It should now work,

Thanks

# (Solution Accepted)

Submitted by Jeffrey Atala on Tue, 2012-05-22 10:23. Comment Id: 58937
Hai, This error occurs when the following conditions are true:
 
You install an Office 2000 family product's CD (For example, Office 2000 Premium CD1).
You do not restart your computer when Setup prompts you to. You click No for this to happen.
You run Setup from a second Office 2000 family product's CD (for example, Office 2000 Premium CD2).
 
To resolve this behavior, use the method appropriate for your situation.
If you clicked NO, follow these steps:
 
1 Restart your computer.
2 Run Setup from the second CD.
 
If you clicked Yes, follow these steps:
 
1 Allow Office Setup to continue.
2 When you are prompted to restart your computer by the current Office Setup, click Yes.
3 If Office Setup is run in Maintenance Mode after you restart your computer, quit Maintenance Mode.
4 Click Cancel in the Maintenance Mode dialog box.
5 Click Yes to the Are you sure you want to exit Office Setup? question.
6 When you are warned that Setup is canceled, click OK.
7 Allow the current Setup program to finish.
8 When the Setup program is finished, repair the former installation.
9 On the Windows Start menu, point to Settings, and click Control Panel.
10 Double-click Add/Remove Programs.
11 Click the program name from the list, and click Add/Remove.
12 Click Repair Office.
13 Click Repair Errors in my Office Installation, and click Finish.
 
Hope these helped.
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