Mouse and keyboard of my laptop are not functioning well

Asked By 30 points N/A Posted on -
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Hello there,

My computer is running Windows 8 OS Preview. Then I recently installed Avast Internet Security 9 but I also removed it with Avast Uninstall Utility after the installation because its icon does not appear on my Taskbar. Then I installed it again but this time, it didn't work, even the Self-Mode Protection. I restarted my computer and disable my Malwarebytes thinking that it is having conflicts on my Avast installation.

After restarting, I noticed that my mouse and my keyboard are both not functioning. I go to BIOS to check but both are working properly. I plugged another mouse and it worked. I can't log-in now to my Windows because I need to type my password and my keyboard is not working. What is happening with my PC? Can someone please help me?

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Answered By 0 points N/A #167162

Mouse and keyboard of my laptop are not functioning well

qa-featured

Hi,

It seems that the Avast antivirus is not able to remove the keyboard hooks that might be in the registry. You need to restore the system to a point where the Avast was installed. Now remove the hook and then uninstall the Avast again. Don't use control panel and use the uninstall utility for uninstall. You now need to remove the aswkbd from keyboards upper filters keys and for that you need to follow the instructions. To know the instructions click here.

Waters Magner

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