Mouse and keyboard of my laptop are not functioning well

Asked By 30 points N/A Posted on -

Hello there,

My computer is running Windows 8 OS Preview. Then I recently installed Avast Internet Security 9 but I also removed it with Avast Uninstall Utility after the installation because its icon does not appear on my Taskbar. Then I installed it again but this time, it didn't work, even the Self-Mode Protection. I restarted my computer and disable my Malwarebytes thinking that it is having conflicts on my Avast installation.

After restarting, I noticed that my mouse and my keyboard are both not functioning. I go to BIOS to check but both are working properly. I plugged another mouse and it worked. I can't log-in now to my Windows because I need to type my password and my keyboard is not working. What is happening with my PC? Can someone please help me?

Answered By 0 points N/A #167162

Mouse and keyboard of my laptop are not functioning well



It seems that the Avast antivirus is not able to remove the keyboard hooks that might be in the registry. You need to restore the system to a point where the Avast was installed. Now remove the hook and then uninstall the Avast again. Don't use control panel and use the uninstall utility for uninstall. You now need to remove the aswkbd from keyboards upper filters keys and for that you need to follow the instructions. To know the instructions click here.

Waters Magner

Answered By 581880 points N/A #308364

Mouse and keyboard of my laptop are not functioning well


The main reason why that is happening to your computer is because your machine is installed with two antivirus programs and you shouldn’t do that. For a computer, there should only be one antivirus or internet security program. If you have an antivirus installed, don’t install another antivirus or even an internet security application because it will cause great conflict to the system.

An internet security is also a form of an antivirus. Since you can no longer log in to your machine, you need to boot in Safe Mode and then uninstall one of the antivirus programs you have. Restart your computer then press F8 before the Windows logo appears. In “Advanced Boot Options,” select “Safe Mode” then hit Enter. Log in with an administrator account.

In Safe Mode, click “Start,” “Control Panel,” and then “Add or Remove Programs.” Select your Avast antivirus or Malwarebytes antivirus then click “Uninstall” or “Remove” and then follow the instructions. When uninstall is complete, restart your computer and boot normally. This will now allow you to boot the computer because only one antivirus program is running.

Now, if you want to install Avast Internet Security, you have to uninstall Malwarebytes first before installing Avast. This will fix the problem.

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