Jobs Missing After Modifying Backup Schedule in Backup Exec 2012

Asked By 60 points N/A Posted on -
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Hello,
 
I’ve recently installed Backup Exec 2012 and I have now created over 20 jobs. My problem is that all of these jobs have disappeared since I have tried to modify my backup schedule.

While one job was still running, I selected all available jobs and received the error message “Unable to retrieve backups: object reference not set to an instance of an object” after I right-clicked to select Edit Backups.

A second error “Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index” popped up after clicking the OK button on the first error message. When selecting OK on the second error message box, the program crashed and closed.

I re-launched Backup Exec 2012 and found all of my jobs missing. The Storage tab show that my one job is still running but I can’t see which one. All of the other data such as storage pools, job history, media sets and active alerts are still available.

How can I get my missing jobs list back? Where is the best place to start? I appreciate any help you can give me.

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Answered By 0 points N/A #148373

Jobs Missing After Modifying Backup Schedule in Backup Exec 2012

qa-featured

Hello,

Please do the following steps to overcome from this kind of problem:

 

1. Go to run command from start menu.
 
2. Type “regedit” and press enter.
 
3. A registry editor window will be opened. There, go for the HKEY_CURRENT_USER Software Microsoft Office.
 
4. Expand the tree.
 
5. Find Excel Subkey and select it.
 
6. Rename this with ‘Old Excel’ and press enter.
 
7. Repeat the above two points to newer version of Excel.
 
8. Repeat these for all subkey.
 
9. Now quite registry editor.
 
10. For checking, open Excel application to see the appropriate process is done by yourself.
 
 
Thank you for your time.

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