Error message when sorting email messages

Asked By 20 points N/A Posted on -
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Hi,

I got the following error message when I was sorting my email messages. Why should I try again later? What is the error? How can I fix this issue? Any help would be really appreciated. Thanks in advance.

An AOL error occurred

America Online Error

An AOL error occurred. Please try again later.

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Answered By 0 points N/A #172032

Error message when sorting email messages

qa-featured

Hello Calvin

When you are trying to sort e-mail messages, AOL is trying to access your Personal File Cabinet (PFC). He is unable to do that, and that is why that error shows up. You can try the following:

Restore your PFC from the backups made by AOL. The program makes a backup every four weeks. So you could try restoring it. Start the AOL software but don't login. Click the Mail menu, click Mail Settings. Manage Saved Mail and then click Restore.  Click YES, then save and your PFC is now restored.

If you are using AOL 8.0 or lower version, click File, then Filing Cabinet. After that, click Manage, Restore.

After that restart the software, sign in and do your job.

I hope you will find this information useful.

Randolph

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