Error : base product not detected
I am using Cisco ICM 4. 6. x. When I am trying to install a service release on the peripheral gateway it's showing the following error message.
Why is that happening?
This patch is not designed to install on top of the currently
installed patches or product version.
If you feel that you should have been able to install the
patch (ICM4.6(2)_SR2.exe) on this system, please contact
support with the following information:
Last Installed On System: UNKNOWN
Last Install Timestamp: UNKNOWN
Unreconciled Patches On Base: UNKNOWN
Attempted to install: ICM4.6(2)_SR2.exe
Full Name of install: Cisco ICM Service Release ICM4.6(2)_SR2
Attempt Timestamp: Fri Aug 13 11:33:19 EDT 2004
Error Code: BASE_PRODUCT_NOT_DETECTED