Cisco VPN User Software can’t connect properly

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I am getting some problems with the Cisco VPN User software version I installed it on a Windows 7 x64.

When I try to connect with the VPN user I keep getting the following error message:

"The system cannot find the path specified.

Cisco Systems VPN Client Version

Copyright (C) 1998-2010 Cisco Systems, Inc. All Rights Reserved.

Client Type(s): Windows, WinNT.

Running on: 6.1.7601 Service Pack 1.

Config file directory: C:Program Files (x86)Cisco SystemsVPN Client

Initializing the VPN connection.

Contacting the gateway at ***.**.***.**

Authenticating user.

Negotiating security policies.

Securing communication channel.

Secure VPN Connection terminated by Peer.

Reason: Firewall Policy Mismatch.


The client did not match the firewall policy configured on the central site VPN device. Cisco Systems Integrated Client Firewall should be enabled or installed on your computer.

Connection failed.

See error message above.

Press any key to continue . . ."The backend infrastructure used is a Cisco VPN 3000 Concentrator which has a Cisco PIX 525 Firewall.

It seems like I have to disable my Firewall so that the connection ends with no error messages. But clearly, this is not good.

The problem looks like it's coming from the Local User Firewall.

Can anybody help? I am eagerly waiting for your answer.

Thanks in advance.

Answered By 0 points N/A #93804

Cisco VPN User Software can’t connect properly


Hi Elicole,

For some reason the setting of firewall on windows 7 in having issues with Cisco VPN.

If you are a 32 bit user you just need to download an old version for this problem to be gone. (Version 5.0.06). But if you’re a 64bit user just do the following steps that I will be giving you.


1. Turn of your firewall every time you are trying to run or access your Cisco program. (see the attached files for more details) Just Click on your Start menu then choose control panel and then choose system Security then choose WINDOWS firewall, on the left side of the window look for the word “ Turn windows firewall on or off “ there you will see the On or off option for your firewall just Choose of for your firewall to turn off.

2. Another way is by allowing Your Cisco program to run in your computer by going to “allow a program or feature through my windows firewall”. You can access it by opening your firewall again. And then look for your Cisco program and make an exception for it to run in your computer.

Contact for any further question.

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