Cisco Supervisor Desktop Login Problem

Hello, any help would be greatly appreciated. I am using Cisco Supervisor Desktop, but I am having issues logging into the software.
I have a supervisor account type, but when I type in my user name and password, it gives me the following errors:
This ID does not have a Supervisor's rights. Then the application quits.
When I try to log in without a team login, it again gives me an error. I have attached an image with the error message.
Please help me out.

