When emptying deleted items folder (E2010-O2010) Sync error found

Asked By 90 points N/A Posted on -


We used E2007 before and at this moment we are using E2010 on Hyper-V in an Exchange environment with just a single server. The mail is working well and mailboxes have been moved fruitfully. At the moment of deleting a message in Outlook ’10 then basically shifts to the deleted folder and then we got an error shown “there are sync issues and that the sync has failed” as soon as we make the deleted folder empty. The installation is totally ok as well as we have deleted profiles. I think this trouble would not be seen if the mode of cache is not considered to use in Outlook. Total memories of the mailboxes are almost 1 to 1.25 gigabytes. Thank you

Answered By 10 points N/A #148690

When emptying deleted items folder (E2010-O2010) Sync error found


Hello Winnie,

What you are getting could be a logical issue, for all the connections minus the public folder connection are usually made using CAS in MS Exchange 2010. It seems like there is an issue that is occurring when synchronizing the offline cache with the online content on the mailbox server.

The following are the things you will need to try to resolve the issue:

  • Try creating a new profile as well as a new offline cache.
  • You can also try switching off the offline caching and  then check if the issue disappears after that.

Hope this helps.




Related Questions