Unable to upgrade my AVG 9.0 software to the 2011 edition

Asked By kim brauer 10 points N/A Posted on - 08/28/2012

Hello,

I have been unable to upgrade my AVG 9.0 software to the 2011 edition as I keep on receiving the error message “setup error; Error code: 0xC0070643; Error message:General internal error.” followed by the message “MSI Engine: Failed to install the product. Context: AVG product installation”.

Since trying to install the 2011 edition my AVG 9.0 software has disappeared. My software doesn’t seem to update automatically, and when trying to update it manually I receive an error message that says “The VDF update kit is corrupted.

The file will not be installed. Search engine: V8.02.01.210, 3/31/2010, Virus definition file: V7.10.06.25, 4/5/2010”.

Does that mean my anti-virus program was last updated in May 2010?

When Trojans, viruses etc. are found is it better to quarantine or delete them?

Are there any other free and dependable anti-virus programs that are better?

How can I fix these error messages so that I correctly install Avira on my PC?

Any help is most appreciated.

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• Question Category: Virus & Spyware

Best Answer by Kumay Edwards

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Answered By James tasnu 10 points N/A #149354

Unable to upgrade my AVG 9.0 software to the 2011 edition

Hello Kim Brauer

I think you should get Revo uninstaller

And uninstall AVG from your computer completely

Then you can download AVG 2011 or 2012

I would recommend you to checkout Avast Antivirus which I am also using.

I find it very effective and easy to use.

Hope you would like it!!!

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Answered By Kumay Edwards 5 points N/A #149355

Unable to upgrade my AVG 9.0 software to the 2011 edition

In order to successfully upgrade AVG, please remove all Ad aware software and spybot software from your computer; because there is a possible conflict, If you are having any other antivirus programs like Avira, Kaspersky, NOD 32 or any other please try uninstalling all of them completely including their registries and file settings.

There is one more possibility that you may have Symantec on your Pc, If Symantec's AV is installed please uninstall it and run Symantec's remover. If not installed, please run Symantec's remover to remove all the driers and registries of Symantec.

Uninstallers generally remove files but not registry entries upon uninstallation. Such can be fixed using good registry cleaner like RegInOut, using this program you can also repair the dll for your windows which may be corrupting the updating of AVG. 

Now try reinstalling AVG in advanced mode and untick AVG toolbar installation, and after that don't forget to reboot your pc.

Download latest upgrade from this link as it is official

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• Posted on - 08/28/2012
• Question Category: Virus & Spyware