Hi,
I get an error message 1722 when I try to upgrade from Reporter 8.2 to Reporter 8.3. It happens on the Windows XP Operating System. I am trying to looking for the best solution to fix this issue but unable to find proper resolution. I would be grateful to you for any assistance. Thanks.
ThermaCAM Reporter 8 – InstallShield Wizard:
Ready to Install the program
The wizard is ready to begin installation.
Click Install to begin the installation.
ThermaCAM Reporter 8 Installer Information:
Error 1722.There is a problem with this windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action Install_vstor,location: D:Prerequisitesvstor.exe, command: /q
ThermaCAM Reporter 8 installation error
Hi Michael,
To resolve this installation error follow the below steps:
1) Click 'Start', Click 'Add/Remove Programs'
2) Check for 'Microsoft Office 2003 Primary Interop Assemblies' is installed
3) Uninstall the 'Primary Interop assemblies' manually
4) Restart the system after the uninstall process is completed
5) Update your system through Official Microsoft update website
6) Restart the system after the system is updated
7) Install ThermaCAM Reporter, Click 'Next' in the ThermalCAM Licensing Wizard
ThermaCAM Reporter 8 installation error
If you are updating ThermaCAM Reporter 8 or installing it for the first time, check that your computer meets the requirements. ThermaCAM Reporter 8 supports Windows 2000 Service Pack 4 and Windows XP Service Pack 2. It requires Intel Pentium 4 or faster processor, 512 MB RAM, 300 MB free space, 1024 × 768 minimum screen resolution, and internet connection for installing updates.
ThermaCAM Reporter 8 supports the following Microsoft Office versions:
- Microsoft Office 2000 Service Pack 3
- Microsoft Office XP Service Pack 3
- Microsoft Office 2003 Service Pack 2
If you verify that your computer meets the requirements, try to uninstall any previous version before installing the new version. Also, make sure you are using an administrator account when installing the program. This will not install on non-admin user accounts.
