Something Went Wrong While Downloading Your Templates
“Something went wrong while downloading your templates,”To fix this, User can either Follow this link to download templates from this site( https://templates.office.com/) and save the templates in the installed directory of Office in the folder named “Templates” with extension.(.Dotx)
or else can follow these steps to repair or to do the fresh installation.
1.Go to Control Panel-> Add or Remove Programs.
2.Look for Microsoft Office and click Modify.
3.Follow the on screen steps and repair your Microsoft installation.
4.If the problem persists, Try uninstalling Visio Viewer.
5.The problem may arise due to Firewall connections. Allow “*.msecnd.net” inside your firewall that is being used to download the template. In the case of a problem with the connection, you can repair your connection in following way:
Run Command Prompt (By typing cmd in start menu) or run as an administrator and execute the following commands: