Serious Fault Error on Car Diagnostic Software

I have purchased DAS as my Car Diagnostic Software. The installation went successfully but when I tried to use it,
I got error: “Fault(1.17)-7.870.” I have no idea what this error is all about so I really need some help from you guys.
Thanks.

System error(s)
Fault(1.17) – 7.7870
Serious fault! Please contact the Star Diagnosis Call Center.
OK
