Program error when using format factory

Hello guys,
I have just installed the program Format Factory to convert AVI to 3GP format, and it was installed successfully. When I started the conversion, it started smoothly but Unfortunately at the end of the conversion I received an error message. The screenshot of the error message is as follows:

Program Error
The program FormatFactory.exe has encountered a serious problems and needs to close. We are sorry for the inconvenience.
This can be caused by a problem in the program or a deficiency in WINE. You may want to check https://appdb.winehq.org/ for tips about running this application. If this problem is not present under Windows and has not been reported yet, you can
report it at https://bugs.winehq.org/.
Can anyone please tell me why did this error might have appeared on my screen.
Waiting to hear from you all
Thanks in advance
Jacob
