Problems with HTC Sync manager

Problems with HTC Sync manager

Hi !

If you cannot see the HTC Sync option when you connect your phone to the computer via USB, please follow the instructions below:

Make sure you select USB Debugging in Settings > Applications > Development before connecting your phone to the computer.

Connect your Phone to the PC and wait 20 seconds for your phone to install HTC Sync on your phone. Unplug the USB sync cable. 

Wait for 5 seconds.  Reconnect the Phone to the PC using the USB cable. Select “HTC sync” and wait for HTC Sync to recognize your Phone. 

This process could take up to a minute your first time connecting to the computer.

Hardware Requirements (PC):

Intel® Pentium® III or higher processor clock speed recommended.

1GB of RAM or higher recommended.

VGA (1024 x 768) or higher-resolution video adapter and monitor.

300 MB of available free hard disk space, and USB 2.0 is required.

Software Requirements – Supported Operating Systems (PC):

Windows XP Home / Professional / Media Center Edition Service Pack 2 and 3 (32-Bit).

Windows Vista Ultimate / Enterprise / Business/ Home Premium/ Home Basic Edition (32 & 64-Bit) Service Pack 1.

Windows 7 Ultimate/ Professional/ Home Premium / Home Basic Edition (32 & 64-Bit).

Windows 8, Windows 8 Pro, Windows 8 Enterprise (32 & 64-Bit).

Microsoft Office Outlook 2003, 2007, 2010 and 2013 (32 & 64-Bit).

Problems with HTC Sync manager

Your HTC phone was detected as flash drive or mass storage because Windows doesn’t have anything to identify the device and the only component that was identifiable was the storage. You need to install the PC software or PC suite for your phone so Windows can recognize your device.

If you have an HTC Smartphone and you want to back up the device’s contents, you need to install the phone’s PC software to synchronize your device with your computer. Download HTC Sync Manager and install. This version supports the following HTC models:

• HTC X2, HTC One X10, HTC U Play, HTC U Ultra, HTC U11
• HTC U11 life, HTC U11+, HTC U11 EYEs, HTC One S9, HTC One A9s
• HTC One E9+, HTC One E9s, HTC One E9s dual SIM, HTC One X9, HTC One X9 dual SIM
• HTC 10, HTC 10 evo, HTC Desire 10 lifestyle, HTC Desire 10 pro, HTC Desire 10 compact
• HTC Desire 830, HTC Desire 830 dual SIM, HTC Desire 828, HTC Desire 828 dual SIM, HTC Desire 826 4G
• HTC Desire 826, HTC Desire 826 dual SIM, HTC Desire 825, HTC Desire 820G dual SIM, HTC Desire 820G+ dual SIM
• HTC Desire 820G PLUS dual SIM, HTC Desire 820s, HTC Desire 728, HTC Desire 728 dual SIM, HTC Desire 728G dual SIM
• HTC Desire 650, HTC Desire 650 dual SIM, HTC Desire 630 dual SIM, HTC Desire 628, HTC Desire 628 dual SIM
• HTC Desire 626s, HTC Desire 626 dual SIM, HTC Desire 626G+ dual SIM, HTC Desire 626G dual SIM, HTC Desire 625
• HTC Desire 555, HTC Desire 550, HTC Desire 530, HTC Desire 526, HTC Desire 526G
• HTC Desire 526G+, HTC Desire 526G+ dual SIM, HTC Desire 520, HTC Desire 326G dual SIM, HTC One A9
• HTC One E9 dual SIM, HTC Desire 700, HTC Desire 610, HTC One M8S, HTC Butterfly 3
• HTC One ME dual SIM, HTC One M9+, HTC One E9+ dual SIM, HTC Desire 626, HTC One (M9)
• HTC Desire EYE, HTC One(E8), HTC One mini 2, HTC Desire 612, HTC Desire 510
• HTC Butterfly 2, HTC One (M8), HTC Desire 816, HTC One max, HTC One
• HTC One dual, HTC One mini, HTC Butterfly s, HTC J One, Desire L by HTC
• Desire P by HTC, Desire Q by HTC, Droid DNA by HTC, HTC Butterfly, HTC Desire 200
• HTC Desire 300, HTC Desire 500, HTC Desire 600, HTC Desire 600c dual, HTC Desire 601
• HTC Desire 606w, HTC Desire 609d, HTC Desire 610, HTC Desire C, HTC Desire SV
• HTC Desire U, HTC Desire V, HTC Desire VC, HTC Desire X, HTC Droid Incredible 4G
• HTC E1, HTC EVO 4G LTE, HTC J, HTC J Butterfly, HTC One S
• HTC One S Special Edition, HTC One SC, HTC One SU, HTC One SV, HTC One V
• HTC One VX, HTC One X, HTC One X+, HTC One XC, HTC One XL
• HTC T327d, HTC T327w, HTC T329d, HTC T329w, INFOBAR A02

For HTC Smartphones with HTC Sense 3.6 or earlier, please read this Important Update.