Problem with viewing the wallets I created on my phone in desktop

Asked By 10 points N/A Posted on -


After installing SafeWallet Pro on my phone and upgrading to Nokia PC Suite, I’m not sure if I have configured the synchronization correctly. While setting up the phone I created 2 wallets with one of them containing a card. 

A dialog box pops up with a "Getting Started – Configure wallets for Synchronization" message when I click the Sync Manager on the desktop but I receive an error message on a Firefox page when clicking the "Review Online Tutorial".

This error message says "Template Error: filename: file templates/products/symbian_s60/safewallet_pro/Configuring_Wallets_for_Synchronization.tpl does not exist. Halted.” 

On my phone, I can see both of the wallets I created under the "Synchronized Wallets” tab after clicking "Configure Wallets for Synchronization" and my device is shown in the “SafeWallet S60 Synchronize Manager”.

When clicking “Synchronize”, the "Wallet Synchronized Successfully" dialog comes up. The “Wallets” button in my SafeWallet application seems to be selected but the status bar message says “No Active Wallet”.

This is also indicated by the left hand side of the application screen being blank, the middle section stating "No Custom Templates Available” and the right hand side saying "No Card Selected".

Can somebody help me how I can view the wallets I created on my phone in the desktop application?

Answered By 590495 points N/A #139408

Problem with viewing the wallets I created on my phone in desktop


Since I think, this is a new installation of the application on your phone, try restarting your computer then try synchronizing it again. Maybe your system just requires a refresh and will work fine the next time you reboot.

But if it’s still the same and displays the same kind of status on your newly-created wallets, reinstalling your phone’s desktop software might possibly help in fixing this problem.

Disconnect your phone from the computer first. After that, uninstall your phone’s desktop application then check your computer for any possible errors. Use a disk utility application to check the system.

For a much thorough diagnostics on the system, use a disk utility application like Norton SystemWorks, or PC Tools Performance Toolkit. Install your phone’s desktop software again after this and check if it works.

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