Problem using the camera of my Sony Xperia Z1

Problem using the camera of my Sony Xperia Z1

Hi Jimmy L Merrick,

I am sorry to hear that you are having these problems with your Sony Xperia Z1.

The warning message you are receiving while trying to use the camera of your phone is not uncommon. This problem is usually caused by the phone getting too hot.

The camera on your phone uses a lot of energy to produce high quality photos and videos. This may cause the device to get hot to the touch. Heat can damage the components of your phone if you use it in that overheated condition for an extended period of time. To prevent this from happening, the phone prevents you from starting the camera. Once the phone cools, however, you can start using the feature again.

Here are some measures you can use to eliminate or minimize this problem:

1. Do not use the camera while the phone is charging. Always disconnect from charger first. Using the phone while it is being charged can cause the phone to heat up excessively.

Another tip:

1. The software on your device may need to be upgraded. This process is a bit technical, I therefore suggest that you bring the phone to a certified technician who would be able to update your phone with the latest software version.

As outlined by the manufacturer, most times this problem is resolved by updating the software on the mobile device.

Thank you

Problem using the camera of my Sony Xperia Z1

The Sony Xperia Z1 is a 4G Smartphone operating on 2G, 3G, and 4G network bands using GSM, HSPA, and LTE technologies. It was announced to the public and released on September 2013 measuring 144 x 74 x 8.5 millimeters and weighing 170 grams. It is built with glass front and back with aluminum frame and uses micro-SIM card.

It is IP58 certified (dust proof and water resistant over 1.5 meters for 30 minutes). It has TFT capacitive touchscreen display with 16M colors at 1080 x 1920 pixels screen resolution. It is protected with shatter proof glass with Triluminos display and X-Reality engine.

It ships with Android 4.2 Jelly Bean upgradable to Android 5.1 Lollipop powered by 28 nm Qualcomm MSM8974 Snapdragon 800 chipset, 2.2 GHz Quad-Core Krait 400 processor, and Adreno 330 GPU. It supports microSD expandable up to 64 GB. It runs on 2 GB RAM with 16 GB internal storage. The primary camera supports 20.7 megapixels with f/2.0, 27mm (wide), 1/2.3″, and AF featuring LED flash, HDR, and panorama.

It supports 1080p video recording at 30 fps with HDR support. The secondary camera supports 2 megapixels and 1080p video recording at 30 fps.

It has 3.5-millimeter jack featuring active noise cancellation with dedicated mic; Wi-Fi 802.11 a/b/g/n/ac with dual-band, Wi-Fi Direct, DLNA, and hotspot support; Bluetooth 4.0 with A2DP and aptX support; GPS with A-GPS and GLONASS support; NFC; stereo FM radio with RDS support; and microUSB 2.0 with MHL TV-out, USB On-The-Go, and magnetic connector support.

It has built-in accelerometer, gyro, proximity, and compass sensors with ANT+ support. It runs on non-removable Li-Ion 3000 mAh battery with standby time up to 880 hours on 2G and 850 hours on 3G. Talk time is up to 13 hours 50 minutes on 2G and 15 hours on 3G. It is available in black, white, and purple colors.

Now, if the phone is hot and you cannot use the camera, leave it idle or stop using it for several minutes. You can also turn it off for a while until it becomes cooler then try it again.