Online e-mail from the MSN mail or G-mail

Online e-mail from the MSN mail or G-mail

 If you are not able to access gmail.com or msn.com at all, in an effort to create your accounts, this is not usually related to the network and cannot explain, why on an occasion, resetting the modem has allowed you to access the account. The first thing to check, may be your browser settings. Verify that these sites are not listed in restricted sites and add them to the trusted sites. The following steps should help you verify all the setting quickly.

Verify the browser settings.

1. Click on tools, internet options.
2. Click on the security tab, then select trusted sites.
3. If not listed please add https://www.google.com, https://accounts.google.com/ServiceLogin?service=mail&passive=true&rm=false&continue=https://mail.google.com/mail/&ss=1&scc=1&ltmpl=default&ltmplcache=2&emr=1&osid=1#, and https://accounts.google.com/ServiceLogin?service=mail&passive=true&rm=false&continue=https://mail.google.com/mail/&ss=1&scc=1&ltmpl=default&ltmplcache=2&emr=1&osid=1#.
4. Click on restricted sites, click on sites. If any of the Google sites that were added appear in the list, highlight and remove them.
5. Click ok.
6. Close and restart the browser.
7. Clear the cache and cookies on the browser.

There is also another setting that can be verified that can cause issues with accessing certain sites.

1. Click on tools, and internet options.
2. Click on the content tab.
3. If the content advisor is enabled, select the option to disable it.
4. Click ok.
5. Close and restart the browser.
6. Clear the cache and cookies on the browser.

If you happen to be using a router or certain gateway modems, it is possible that a router setting is the cause of the problem. There is what is know as double Nating. What this means is that, if your modem is performing NAT and you have a router that is also performing NAT, it effectively creates the illusion that you are behind two routers.

1. Make sure the correct network adapter is selected, if not click the drop down and make the correction.
2. Once the correct network adapter is selected, verify the MTU value and make a note of it.
3. Try the following MTU values in order; 1492 if that does not work attempt 576.
4. Each time you change the value in the MTU, restart the computer and attempt to access the site.
5. If that does not correct the problem, the maximum value to try would be 1500. That is sufficient for any internet connection.
6. If the MTU is to high it can cause access issues with certain sites. If none of the MTU values have corrected the issue, set the MTU setting back to the original value.

I would also suggest checking the HTTP setting on the browser. To do this follow these quick steps.

1. Select tools, and internet options.
2. Click on the advanced tab.
3. Scroll down to HTTP 1.1 settings. Uncheck the use HTTP 1.1, and make sure there is check in box marked use HTTP 1.1 through proxy connections.
4. Click apply, click ok.
5. Close and restart the browser.

Since you have recently had a virus removed from your computer, you may want to also contact account services for these programs as well. Sometimes if a virus is detected and may have possible be sending spam messages from your accounts, the providers will block your account.

This is a security measure and I have never seen an account be refused, reactivating the profile with confirmation that the virus has been removed. Corporate security teams will only refuse to reactivate an account if this is a repeat offense and they deactivate your account regularly for violating policies regarding spam mail.

These steps should get you up an running. They are not very time consuming, it may just take more than one attempt to locate the setting that is creating your problem.