Norton not as secure as it should be

Asked By Leonard Lorano 10 points N/A Posted on - 04/14/2012

I have Norton Internet Security 2012 on my Windows XP computer. I normally scan files and documents using Norton before I submit them online. Today, I observed that Norton is disabled without providing any option to hide it.

I had trouble opening the application for a few times; but after a while of trying, the autofix window popped up with an error 8504,101. I did what was instructed to fix the error, and I can now see the RNR for Norton on my desktop. I tried to opening the shortcut, but I get a message saying "Could not gather details about the layout or license."

All other applications on my computer are working just fine, but I am worried about the Norton program not functioning as it should be. Can anybody help me with this problem?

Thanks in advance!

 

Norton AutoFix

Norton Internet Security has encountered an error.

Error: 8504, 104

Please click Support Web site for further assistance.

Open Support Web site Close

• Status: Open
• Question Views: 1191
• Answer Count: 1
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• Question Category: Misc Security

Answered By Jeffrey Atala 0 points N/A #118539

Norton not as secure as it should be

Hello,

 

Please follow the steps below

 

# Download NPE (Norton Power Eraser) From the following link NPE.exe.

 

# Click save

# Browse the download location to Desktop.

# Install the NPE.exe after downloading

 

# In the License Agreement window click Accept 

# Then click Scan for Risks.

 

    Now Norton Power Eraser scans your Rootkit and ask you to restart.

 

# Restart your computer.

# When computer is restarted, scan begins automatically.

# Wait for the scan to complete.

# Again restart your computer manually by clicking Start > Turn Off Computer > Restart.

# After restart open Norton 2012

# Click Live Update 

# When Live Update completes click Ok

 

Hope the problem is solved now,

 

If the above steps are not helpful, please let me know by posting a reply here.

 

Thank you

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• Posted on - 04/16/2012
• Question Category: Misc Security