My Moto G is being switched off automatically

Asked By 10 points N/A Posted on -

Hi everybody,

I am using Moto G mobile and it is really amazing.

It is all working fine, but I am facing one problem. I am using an application called Spotify to listen to music. But, I am getting an error in that application and it shows a message that it will be closed. Once I click OK, it is closing the application and then the phone is being switched off but never starting again. Whenever I open that application it is giving the same problem. I have installed all updates, but still the same problem.

Any idea why I am facing this issue? Please help me out to get this fixed. Thanks a lot in advance.

Answered By 0 points N/A #194348

My Moto G is being switched off automatically


To solve this problem, just perform a disk reset for your phone where you return the phone to its factory settings. Make sure you have backed up all your apps and files. To reset the phone, also make sure that it has 80% charge or more. Alternatively, this could be a problem with the volume of the music. Try lowering it and see whether it will crash. A reset should be the last option

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