I am using Moto G mobile and it is really amazing.
It is all working fine, but I am facing one problem. I am using an application called Spotify to listen to music. But, I am getting an error in that application and it shows a message that it will be closed. Once I click OK, it is closing the application and then the phone is being switched off but never starting again. Whenever I open that application it is giving the same problem. I have installed all updates, but still the same problem.
Any idea why I am facing this issue? Please help me out to get this fixed. Thanks a lot in advance.
To solve this problem, just perform a disk reset for your phone where you return the phone to its factory settings. Make sure you have backed up all your apps and files. To reset the phone, also make sure that it has 80% charge or more. Alternatively, this could be a problem with the volume of the music. Try lowering it and see whether it will crash. A reset should be the last option
If the same problem happens over and over again every time you use the Spotify app on your phone, try deleting the app and install it again. Download Spotify Music and install the latest version of the application. See if this works. If this doesn’t work, try factory resetting your Smartphone. Factory resetting Motorola Moto G first generation can be done in several ways.
One way is to force restart the device. To force restart your phone, press and hold the Volume Up and Power buttons simultaneously for about ten to twenty seconds (10 – 20 seconds). This should restart the device. A force restart does not delete any data on your phone. See if this works. If this doesn’t work, try the factory data reset.
On your phone, go to “Settings” then scroll down and tap “Backup & reset”. Here, uncheck “Automatic restore”. Next, tap “Factory Data Reset” then “Reset Phone”. After your phone restarts, it is recommended not to enter your Gmail account to make sure applications are not downloaded automatically. You can enter your Gmail account later and reinstall apps.
Note: before starting the actual reset, make sure to back up your phone’s data to your memory card then remove the memory card and SIM card from your phone. Download the latest Spotify app again then see if it works.