Mozilla exe has encountered a problem

Asked By Ruth A Auten 0 points N/A Posted on - 11/08/2013

Hello,

I recently came across an issue on a mozilla.exe/index of/blogzilla/  threw the error below. This message appear on the screen every time I start my computer or any program. This is annoying to me and can’t fix it properly. I would be grateful to you for any assistance. Thanks for help.

 

Mozilla.exe:

Mozilla.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If you were in the middle of something, the information you were  working on might be lost.

Please tell Microsoft about this problem.

We have created an error report that you can send us. We will treat this report as confidential and anonymous.

To see what data this error report contains,click here.

Send Error Report              Don’t  Send.

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• Question Views: 916
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• Question Category: Mozilla

Best Answer by Merry Hock

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Answered By Vasquez Windley 0 points N/A #171937

Mozilla exe has encountered a problem

Hi Ruth A Auten,

A lot of people are suffering from this problem.
You can easily solve this by installing the latest version of Mozilla Firefox. First uninstall the older version of Mozilla Firefox. Then Download the latest version of Mozilla Firefox and install it again. Create a new account on Mozilla Firefox. That’s all.

Always try to use the latest version of any software you use. This will help you in many ways.

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• Posted on - 11/11/2013
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Answered By Merry Hock 0 points N/A #171936

Mozilla exe has encountered a problem

Hi Ruth,



There might be a host of reasons why this error comes up. Go through the below sequence of steps to resolve the error:

1. Start Firefox in the safe mode. Just hold down the shift key while clicking on Firefox. This will disable all the add-ons. If it works fine in this mode, it means one of the add-ons is causing the problem
2. Create a new profile and check if that solves the error. Find the steps to create a new profile on the Mozilla site.

3. Uninstall the current version. Download the latest copy of the software and install with this new file

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• Posted on - 11/12/2013
• Question Category: Mozilla