Malwarebytes error during the scan and clean of infections

Asked By Sandie A Crow 0 points N/A Posted on - 08/12/2014

Hi,

Malwarebytes find today on my laptop an infected object. During the scan this error appeared and closed the program. I ran a new scan again and the same error reappeared. Any solution ? I have this error because of these viruses ?

Thank you !

Malwarebytes’ Anti-Malware

An error has occurred. Please report this error code to our support team.

MBAM_ERROR_ADD_TO_RESULTS (0,6)

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• Question Category: Virus & Spyware

Answered By Riley Keith 0 points N/A #178079

Malwarebytes error during the scan and clean of infections

Sandie, this error is related to the list of exclusions in your anti virus program.

You can avoid this error adding the following files to your antivirus exclusion files:

C:Program FilesMalwarebytes' Anti-Malwarembam.exe

C:Program FilesMalwarebytes' Anti-Malwarembamgui.exe

C:Program FilesMalwarebytes' Anti-Malwarembamservice.exe

C:WINDOWSsystem32driversmbam.sys

C:WINDOWSsystem32driversmbamswissarmy.sys

Note that in this example the Malwarebytes software is installed in the folder Program Files on the C root directory. Change to the one used in your case if not is the same.

After doing this restart your computer and try to scan with Malwarebytes again.

Hope this fixes your computer.

Riley

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• Posted on - 08/17/2014
• Question Category: Virus & Spyware