Mail converter error – cannot configure it on vtiger demo

Asked By Ryan D Jones 10 points N/A Posted on - 06/21/2013

 

I have recently started using mail converter on my system but I am facing a problem with its configurations. When I tried to configure it on vtiger demo, I got the following screen:

 

 

Which is in fact an ideal situation but when I try to do it on my own host , it doesn’t work and I get an error. The screenshot of the error is attached below:

 

Any help in this regard will be highly appreciated. Looking forward to your suggestions

Regards

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• Question Category: Misc Software

Answered By Drake Vivian 30 points N/A #181522

Mail converter error – cannot configure it on vtiger demo

Hi there Ryan D Jones,

 

The error says 'Connecting to the mailbox failed'. That means that you misconfigured something in your mail configuration. I don't know the configuration of your mail host, so can't give you the detailed instructions, but here are a few hints what to try:

 

Try entering your username without the domain name.

Try moving SSL type from SSL to No TLS.

Also, try switching the protocol to another option.

And of course – make sure your password is correct.

 

Hope this helped,

Drake Vivian

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• Posted on - 07/02/2013
• Question Category: Misc Software