Lookup handle error occur on call tracking on my Lotus Notes 6.5

Asked By 0 points N/A Posted on -

I am using Windows XP Professional. When I am using Lotus Notes 6.5 call tracking, an error is coming in red box and it says ‘lookup handle’. If anybody knows how to fix this, please inform me. Thanks for all the help.

Answered By 15 points N/A #94599

Lookup handle error occur on call tracking on my Lotus Notes 6.5


Hi Mr. Dannyrivas,

The answer on your question is just to update your lotus note application to lotus note 8.5.3. Lotus note 6.5 got a problem these days because of the latest patch 8.5.3. Just download the file and your problem will be fix.

“You will need an account to download this application. ”

After downloading it from the given website, go to the folder where you save the downloaded file. But before you install the latest update (the file which you just downloaded, you need to uninstall first the older version. You will get an error while trying to uninstall the older version. Here are some steps to solve this problem.

1. Find Lotus notes and delete the related files.

2. Delete all the registry entries and Connected directions.

3. Here are the files that needed to be located:

a. nlnotes.exe in your disks to find the Notes program folder.

b. names.nsf in your disks to find the Notes data folder.

4. Save specific user profiles (names.nsf archives nsfs from the data folder).

5. After saving your files you can now delete the notes program and data folders.

Here is another step in this problem.

In run(which you can access via the start menu) type in “regedit” then remove:

  • “HKEY_CURRENT_USERsoftwareLotusNotesInstaller” 

And delete all the subkeys. Remove the:

  • HKEY_Local_machinesoftwareLotusNotes.

Please Contact me for further questions.

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