Kaspersky Anti Virus blocking my CyberghostVPN

Asked By 10 points N/A Posted on -
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Hi Experts,

I usually use CyberghostVPN but this morning after installing Kaspersky Anti-Virus on my laptop the software has refused to work. I receive the following error message from the VPN.

It is currently not possible to connect to the CyberGhost VPN network. Check your firewall settings and make sure that you have an active Internet connection.

Then a notification on the task bar appears confirming that all security programs have been stopped. Kaspersky then shows the message :  

Previous application launch failed

Information about the application state at the moment of failure is ready to be sent.

To help us make this application better, send these files to Kaspersky Lab for analysis. It will
allow us to eliminate such errors in future versions of the application.

I am unable to submit the files to Kaspersky for investigation because their size is more than 300MB. My Internet speed takes at least 4 or 6 hours to upload. I am using Windows 7 ultimate x64 and kaspersky Anti-Virus 2012. There's no firewall or extra security applications installed.

Need your suggestion to solve this.

Thanks in advance

 

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Answered By 590495 points N/A #109094

Kaspersky Anti Virus blocking my CyberghostVPN

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Try checking in your Windows Firewall if your CyberGhost VPN is enabled in the Windows Firewall Exceptions tab. If CyberGhost VPN is not included in the list of applications in Windows Firewall, try adding it manually to be sure that your Windows Firewall is not blocking the application from connecting to the internet.

  1. Click Start then Control Panel.
  2. Click Network and Internet Connections.
  3. Click Windows Firewall.
  4. Click on Exceptions tab.
  5. Click Add Program then browse your system drive where CyberGhost VPN is installed. Select the application’s main file then Click Open then OK.

Try the application again after adding it to the Windows Firewall. If this doesn’t fix the problem, try uninstalling both the CyberGhost VPN and the Kaspersky antivirus.

When both applications are already removed, try checking your computer for any possible errors. Use a disk utility application to check the system.

After checking the hard drive, install Kaspersky first. When it is finished, install CyberGhost VPN next. This way, you can determine if these applications really clashes with each other.

Try using CyberGhost VPN again and if the problem is still the same, try using a different antivirus on your system.

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