The iPod cannot be synced. The required disk cannot be found.

Asked By antonio philippe 50 points N/A Posted on - 04/14/2012

I just had Windows XP installed and also done a fresh install of iTunes. When I docked my iPod into iTunes to sync my music files to my computer, I received this error:

The iPod cannot be synced. The required disk cannot be found.

What can I do to solve this problem?

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• Question Category: iPod

Best Answer by Nano Partiz

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Answered By Nano Partiz 0 points N/A #107840

The iPod cannot be synced. The required disk cannot be found.

Hello Antonio,

Here is a solution for you.

1. Exit iTunes.

2. Click on Start menu and type computer management on the search bar.

3. Click Device Manager

4. Double-click Universal Serial Bus Controller

5. Right click on any item labeled USB 2,0, "enhanced", or "high speed", and from the shortcut menu, click DISABLE.

6. Reboot your computer.

7. Open iTunes.

8. Restore your iPod.

Make sure you are not using a laptop since you will need a mouse and a keyboard to do this. This may completely disable USB access.

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• Posted on - 04/22/2012
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Answered By Marshall Kwak 15 points N/A #107841

The iPod cannot be synced. The required disk cannot be found.

Hello Antonio Philippe,

 

The error is caused by the old files that your iPod is looking for. You mentioned that your computer has been rebuilt so this will cause the old files to disappear. 

 

To solve this issue:

 

• Connect your IPod.
• Right-click on the iPod icon and select "Transfer Purchases"
•  

It should allow your iPod to sync now.

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• Posted on - 05/26/2013
• Question Category: iPod