I am having problems with Manager Rate

Hi there!
I am having problems with Manager Rate and I was hoping you could help me.
Whenever I try to log in and then try to get a new template from the Download Manager, I encounter an error message saying “We’re sorry but your last request produced the following error:
Sorry, but you do not have access to any of the functions in our Download Manager”.
Can you help me figure this out?
I would really appreciate it.
Thank you very much.
