Having a problem with Holdem Manager

Asked By Martha M King 0 points N/A Posted on - 07/27/2013

Greetings.

I am having a problem with Holdem Manager.

When I launched the program, it prompted me for a client update. However, I receive this error whenever I do: “An error occurred while updating your DB (Big pots support): the connection is broken.”

It says the connection is broken but I have no problem concerning my internet connection, at least in my end.

How do I fix this? Is there anyone else having this error? Please get back to me as soon as you can.

Thanks!

An error occurred while updating your DB (Big pots support): the connection is broken.

 

Please close down ant programs accessing the database and relaunch Holdem manager.

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Answered By Welch Sanger 0 points N/A #181713

Having a problem with Holdem Manager

Follow these steps:

1. First of all make backup of "C:Program FilesRVG SoftwareHoldem ManagerConfig folder".

2. Next uninstall Holdem Manager from control panel.

3. Navigate to your C drive then program files and delete the 'RVG' software directory folder.

4. Restart your PC.

5. Reinstall Holdem Manager from its Set-up and download the required patch.

6. Copy the 'config' folder as explained in step(1) and paste it in the path(C:Program FilesRVG SoftwareHoldem ManagerConfig folder).

7. See if it works this time around.

I hope it works
Thank you

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• Posted on - 11/17/2013
• Question Category: Software Others