Error which says that ‘Scanner is not able to open’.

Asked By 10 points N/A Posted on -

I have purchased a Cherry GmBH Fingerprint Scanner, Smart Card Reading Keyboard. But the installation CD does not contain the option to install with Windows Vista and Windows 7.

I have tried with the installation CD, but there was no use. Only the keyboard is working properly and the scanner is not working.

The installation ended with an error message which says that ‘Update driver error’. I have tried by updating all drivers, but there was no change in the result.

When I am trying to register the fingerprint it also gives an error which says that ‘Scanner is not able to open’. I have searched in the forums but nothing found useful. Please help me to solve this problem. I will thankful for all help and support.

Answered By 0 points N/A #115734

Error which says that ‘Scanner is not able to open’.


What is the bit of your Vista or Windows 7? Is it 32 bit or 64 bit? It seems the Cherry GmHB Fingerprint Scanner came only with windows XP driver. This is why it is not running in Windows vista or 7.

My suggestions are:

a. Right click the main scanner setup file in Windows vista or 7 and click ‘Run as administrator’. After the setup is complete, right click the main scanner *.exe file, and click properties. Click the compatibility tab.

From the first option, change the mode in Windows XP service 2. In the bottom area, click on ‘Run as Administrator’ option. Click Apply/OK & exit properties.

b. Go to the ‘GmBH-site’ and download the recommended driver for Windows Vista or 7.

c. Contact/E-mail/Phone Company for how to get the Scanner driver in person.


Crawly Math

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