N/APosted on - 09/27/2013
We are running a small business and we have been using the SAS software as our business analysis software to perform business related tasks. We recently wanted to perform a renewal order with electronic Software delivery. But when I do so, I get the error message depicted below. What can I do now that I do not have the order email anymore?
The order information could not be retrieved because this is a renewal order. A renewal order is a license update and it cannot be used to download software. Locate your original Software Order E-mail or contact your SAS Installation Representative at your site for the correct Order Number and SAS Installation Key to download the software.
Error on SAS Business software
The problem you are facing is the cause of misconfiguration.
This error performs if the order number and installation key are from a SAS Software Renewal Order E-mail instead of a SAS Software Order E-mail.
You have to confirm that whether you are utilizing information from a SAS Software Order E-mail or a SAS Software Renewal Order E-mail.
In order to download SAS software through electronic software delivery, you have to utilize the order number and SAS installation key from the SAS Software Order E-mail that is planned for electronic software delivery.
Here are examples of differences between these two:
SAS Software Order E-mail example for Electronic Software Delivery
SAS Software Renewal Order E-mail example for license renewal