Error – Hardware escalation is either disabled or not supported

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Hi,

I have a Studio 1558 laptop with Windows 7 installed on it and facing some issues with it.

I was facing certain issues with my Optical Disk Drive, which got replaced.

After replacing the optical drive, whenever I am playing any CD’s and DVD’s games or videos, an error message pops up –

Hardware escalation is either disabled or not supported by your video cards which could slow the performance.

To resolve the issue I have to shut down and restart my system and try all over again.

At times my system display goes blank or black, the moment I try playing those games or videos.

I have Video Card (Standard VGA Graphic Card/Adapter) installed and also show up in device manager with proper driver installed.

Thank You.

 

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Answered By 0 points N/A #125441

Error – Hardware escalation is either disabled or not supported

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Just as the error message suggests, this is the issue related to your Video Card installed on your system. 

This means that you need to update the driver you have installed on the system i. e. 

Standard VGA Graphic Card/Adapter is basic drivers. Probable that is the reason the driver you have installed does not determine our support the video card/adapter onto your system.

1. To get this issue resolved, you need to verify the type of video card installed on your system. If you are not sure of this then you can either browse through your system manual provided by the manufacturer or alternate way is to simply click on start tab and type “msinfo32” in the search box. By doing this a page will open up giving you the entire original system configuration. You may also get the original system configuration from the manufacturer’s support website by typing in your system tag number and under the original configuration tab. Mostly the issue should get resolved by updating correct drivers, if not then try the second option.

2. Click anywhere in the open area of your desktop and select the option “Screen Resolution”. Select the option “Adjust screen resolution”, under Screen Resolution and then click on Advance Settings. Under Advance settings you need to click on troubleshoot tab, click on change settings and drag the Hardware Acceleration to the maximum. Type in your administrator password and confirm the process if asked for.

3. If you are unable to get these options then you may get them by clicking the Start button, go to control panel, and then Appearance and Personalization, click Adjust screen resolution, and then click advanced settings. Under advanced settings click the Troubleshoot tab, and then click Change settings. You may be prompted for an administrator password or confirmation, type the password or provide confirmation. Once done, drag the Hardware Acceleration slider to maximum.

4. If the issue still persists, then need to check if you have a built – in i. e. Integrated graphic card or a discrete graphic card on your system board. Also need to check if the graphic card has any allocated video memory. Normally video cards have allocated memory either 512 MB or 1 GB. Assuming your system graphic card do not have any allocated memory then try to increase the system RAM – ideal would be to have a minimum of 4 GB RAM.

This surely would resolve the problem you are facing.

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Answered By 0 points N/A #125442

Error – Hardware escalation is either disabled or not supported

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Hello Mr. BASSETT FLETCHER

I am sending the troubleshooting steps for Screen Resolution, Color Depth, Adjusting the Refresh Rate, Changing the Size of Fonts and Icons and Adjusting the DPI Setting

Issue 1:Set or Change the Screen Resolution

1.     Close all open programs.

2.     Click Start, and then click Control Panel.

3.     In the Control Panel window, click Appearance and Themes, and then click Display.

4.     In the Display Properties window, click the Settings tab.

5.     Under Screen resolution, click and drag the horizontal slider control to change the screen resolution, and then click Apply.

6.     When prompted that Windows is about resizing your desktop, click OK.

7.     If a Compatibility Warning window appears, click to select Apply the new settings without restarting, and then click OK. 

8.     If the new settings are compatible, the screen will reappear with the new settings.

9.     Click Yes if you want to keep the new settings.

10.   If new settings do not work, Windows will attempt to revert back to the original settings automatically. If the video has become corrupted or an Out of Scan Range error occurs that cannot be automatically corrected, restart the computer. Press <F8> during startup, highlight Safe Mode from the Startup Menu, and then press <Enter> to start the computer in Safe Mode. In Safe Mode, change the screen resolution back to the original settings and restart normally.

11.   Restart the computer to ensure that the changes stay in effect.

Issue 2: Adjust the Color Depth

1.     Close all open programs.

2.     Click Start, and then click Control Panel.

3.     In the Control Panel window, click Appearance and Themes, and then click Display.

4.     In the Display Properties window, click the Settings tab.

5.     Click to select the color depth you want from the drop-down menu under Colors.

6.     Click Apply and then click OK.

Issue 3: Adjust the Refresh Rate

1.     Close all open programs.

2.     Click Start, and then click Control Panel.

3.     In the Control Panel window, click Appearance and Themes, and then click Display.

4.     In the Display Properties window, click the Settings tab.

5.     Click Advanced, and then click the Monitor tab.

6.     Click the Screen refresh rate drop-down menu under Monitor settings.

7.     Select the refresh rate you want from the available options, and then click Apply.

8.     When you are informed that Windows will now adjust the refresh rate, click OK.

9.     If a Refresh Rate warning appears stating that you have specified a custom refresh rate, click Yes.

10.   If the new settings are compatible, the screen will reappear with the new settings.

11.   Click Yes if you want to keep the new settings.

12.   If new settings do not work, Windows® will attempt to revert back to the original settings automatically. If the video has become corrupted or an Out of Scan Range error occurs that cannot be automatically corrected, restart the computer. Press <F8> during startup, highlight Safe Mode from the Startup Menu, and press <Enter> to start the computer in Safe Mode. In Safe Mode, change the screen resolution back to the original settings and restart normally.

13.   Close all windows and restart the computer when prompted.

Issue 4: Change the Size of Fonts and Icons

Adjust the Size of Icons and Toolbars by Using the Dell Quickset tool

1.     In the notification area of the taskbar, click the Dell Quickset icon.

2.     On the menu that appears, point to Icons & Toolbars, and then click the setting that you want.

3.     Adjust the Size of Fonts

4.     Right-click an empty area of the desktop, and then click Properties. (Or, click Start, click Control Panel, and then double-click Display.)

5.     In the Display Properties window, click the Appearance tab.

6.     In the Font size box, click the font size that you want.

7.     Click Apply, and then click OK.

Issue 5: Adjust the DPI Setting

1.     Right-click an empty area of the desktop, and then click Properties. (Or, click Start, click Control Panel, and then double-click Display).

2.     In the Display Properties window, click the Settings tab.

3.     Click Advanced.

4.     On the General tab, click the DPI setting that you want in the DPI setting box, or click Custom setting to set a custom DPI setting.

5.     Click Apply, and then click OK.

If prompted, restart the computer.

Hope this will fix the issue for you.

 

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