Error with Exchange 2013 and Outlook 2013

Asked By black burneliz 0 points N/A Posted on - 09/14/2013

Hello pals,

I have a problem when trying to create new accounts with Outlook 2013. It says that the connection to Microsoft Exchange is unavailable. Then it prompts me to enter a password and when I do so the same error message occurs again. And the process goes on and on. I am running Windows Vista. Please help me solve my problem as soon as possible.

The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.

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• Question Category: MS Outlook

Answered By Olson Critchlow 5 points N/A #176587

Error with Exchange 2013 and Outlook 2013

Hey Mr. Burneliz,

The problem you are facing is simply because of a registry error and has been affecting users of :

• Microsoft Office Outlook 2007
• Microsoft Outlook 2010
• Microsoft Outlook 2013

You need to find a friend’s computer where everything is fine with Outlook and need to import working registry entries from his/her computer.

Follow these steps for your Vista:

1. Click start and type ‘regedit’ in the search box and hit the enter key.
2. Now , locate the following registry sub-key:

HKEY_CURRENT_USER ->Software->Microsoft->Windows->CurrentVersion->Explorer->User Shell Folders

3. Go to the file menu and click on ‘export’ and save the file as ‘myfile.reg’. Copy this file into your pen-drive or other storage device.
4. Now, insert the pen-drive into your computer and open regedit on your own computer.
5. Click on the import option under file menu.
6. Select the registry you just copied from your pen-drive.
7. Click open.

You are done. Try opening Outlook now.

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• Posted on - 09/14/2013
• Question Category: MS Outlook