Could Not Open Key Error in Windows Live Messenger

Asked By 0 points N/A Posted on -

While trying to update my Windows Live Messenger when I got an error stating

Windows Live Messenger

Could not open key: HKEY_LOCAL_MACHINESOFTWAREMicrofostWindowscurrentVersionExplorerBrowser

Helper Objects {7E853D72-626A-48EC-A868-BA8D5E23E045}. Verify that you have sufficient access to that key, or contact your support personal.


I have tried a lot to install and uninstall the software, but the error remains the same.

And my browsers helper objects are also not working.

What can I do to fix the error?

Answered By 0 points N/A #109263

Could Not Open Key Error in Windows Live Messenger


To resolve that problem, you will need to do the following:

  • While using Internet Explorer, you will need to go to:
  • And then you will click on "Continue to Symantec Security Check".
  • In the next window that comes up, you will need to click No if you are prompted close the window, and that will bring you to a window where you should click Virus Detection.
  • You will then need to write down exactly anything the antivirus finds, and thereafter you will need to go here.
  • There you will need to do a search for what was found.
  • You will then follow the instructions for removal of any virus that was found, step by step, especially the part regarding disabling System Restore.

-Thompson Locker

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