Cannot Access the Recovery Partition

Asked By Alice 220 points N/A Posted on - 05/30/2011

My dell laptop has been attacked by many kinds of computer viruses because of the different untrusted sites that my kids have visited. And so, I used anti-virus software to remove the viruses on my laptop. When I opened my laptop a day after, I was surprised with this error message that appeared on the screen “"Interactive logon process initialization has failed. Please consult the event log for more details.” I tried booting it many times and sometimes it directed me into Safe Mode, Safe Mode With Networking, and Normal Mode options.

However, I can reach the Recovery Partition, can click the load drivers, but I cannot access any of them.  I tried each option but the same error had occurred. Sometimes I got this error message “Missing File: Windowssystem32winload.exe.” Were the many attempts of virus removal the main cause of this problem?

Please help me. Thank you.

Interactive logon process initialization has failed. Please consult the event log for more details and Missing File: Windowssystem32winload.exe.

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Answered By kissan03 0 points N/A #111562

Cannot Access the Recovery Partition

HI,

1. to access Dell recovery partition, press CTRL + F11 key when starting the laptop when you see the Dell logo,
2. if you want to repair the windows then try system restore  in safe mode to load it in a previous restore point.
3. if the laptop is still infected with virus and Trojans then try load it in safe mode with networking and download Malwarebytes from www.malwarebytes.org and then run it, as it will remove any infected files affecting the windows booting.

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Answered By paul info 0 points N/A #111563

Cannot Access the Recovery Partition

Its look like that your PC is infected with some series virus which is infecting your system registry. So I will just you to have a restore point on your PC it will restore your PC to a previous state and all will be OK. You can locate the virus program you self and can finish it for do this you have to press the ALT + CTRL + DEL key now here in this window click on the Processes tab and you will see many processes here find one that is taking most of computer resources and is not a system program you can just disable it from here are you can also remove it from it's main directory. Next install an Antivirus program will we make a full scan on the PC and make it error free check the firewall and any spam in your PC. If you can install a new SO then it will be the best solution for your problem.

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• Posted on - 07/26/2011
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Answered By Sharath Reddy 590495 points N/A #301019

Cannot Access the Recovery Partition

At that level of infection, I don’t think it is still best to only clean your computer from viruses since many system files are already malfunctioning. The best remedy for that kind of situation is to install a fresh copy of Microsoft Windows. Though this means lots of work, it is your best option to restore your computer back to its full functionality.

The problems you experience are the results of multiple viruses getting into your computer. If you cannot reinstall your operating system, might as well try Sophos Virus Removal Tool. This is the best tool to use for computers that are already infected. You don’t need to uninstall your existing antivirus to use the tool. It works alongside any antivirus program you may have.

Download and install the tool and then scan your computer. It will scan your entire machine including all devices connected via USB and other ports. When it finds a virus, remove it and then repeat the scan until it no longer detects a virus. After the scan, check if your computer is still stable. Try restarting your computer several times and run applications.

If it is unstable and triggers different sorts of errors, reinstall Microsoft Windows.

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