Could not run Command Prompt (CMD)

I want to see the IP address and MAC address of the computer. As the LAN properties of the computer can only seen the IP address and the Subnet mask. When I strike the function keys (Start+R) the Run command came out. When i type the CMD command, no screen will came out. No CMD utility command came out. I restart the computer, same action was occurs. I did the step by step command just to make sure that the following command i did was correct, but still no CMD screen came out.
What wrong with the CMD command utility?
What do you think is the main reason why it didn't came out?
Please post your answer thanks
